This Privacy Policy explains how Patentrenewal.com (“We”, “Us”) processes your personal information.

1) DATA CONTROLLER

The entity responsible for the processing of your personal information is: Patentrenewal.com

Patentrenewal.com ApS
Pilestræde 28, 3.
1112 Copenhagen K, Denmark
CVR: 38 97 33 71
contact@patentrenewal.com
+45 78 70 19 78

The contact details of our data protection officer are as follows:

mvj@patentrenewal.com
+45 26 79 66 48

2) CATEGORIES OF PERSONAL DATA

We may collect the following categories of personal data about you:

  1. Ordinary personal data: Name, address, email address, telephone number, previous job history, purchase history, use of our digital services, educational background, resume/CV, birth date etc.

3) SOURCES

When We collect information from another source than you, the source(s) may be:

  1. Online sources, e.g. social media that are publicly available;

4) USE OF PERSONAL INFORMATION

We may use your personal information to:

  • help us respond to your queries;
  • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • send you our newsletter, email updates and other subscriptions which we make available from time to time and which you subscribe to receiving;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you;
  • notify you about changes to our services;
  • ensure that content from our Website is presented in the most effective manner for you and for your computer; and comply with legal and regulatory requirements.

5) LEGAL BASIS

We may process your personal data described above based on the following legal bases:

We use your information (including any information that we collect, as described in this Privacy Policy) for various purposes depending on the types of information we have collected from and about you and the specific patentrenewal.com Services you use, including to:

Complete a purchase or provide the services you have requested

Respond to your request for information and provide you with more effective and efficient customer service

Provide you with product updates and information about products you have purchased from us

Provide you with service notifications via email and within the Services based on your notification selections

Contact you by email, postal mail, or phone regarding patentrenewal.com and third-party products, services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you

Customize the advertising and content you see

Help us better understand your interests and needs, and improve the Services

Synthesize and derive insights from your use of different patentrenewal.com products and services

Engage in analysis, research, and reports regarding use of our Services

Provide, manage, and improve the Services

Protect our Services and our users

Understand and resolve app crashes and other issues being reported

Content. You can exercise certain control about how your Content is used by/shared with others via your settings on the Services. patentrenewal.com may view and share your Content only as necessary (i) to maintain, provide and improve the Service; (ii) prevent or address technical or security issues and resolve support requests; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Acceptable Use Guidelines; (iv) as reasonably necessary to allow patentrenewal.com to comply with or avoid the violation of applicable law or regulation; (v) to comply with a valid legal subpoena, request, or other lawful process that meets the requirements of our Law Enforcement Guidelines; and (vi) as set forth in our Subscription Agreement with the Customer or as expressly permitted in writing by the Customer. We may also analyze your User Content in aggregate and on an anonymized basis, in order to better understand the manner in which our Service is being used.

Combined Information. You consent that, for the purposes discussed in this Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy.

Aggregate/De-Identified Data. We may aggregate and/or de-identify information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others. By using the Services, you consent to such use.

6) SHARING OF YOUR PERSONAL INFORMATION

We may share your personal information with:

  1. Suppliers and vendors that We work with to assist our company (meaning service providers, technical support, supply services, and financial institutions);
  2. Public authorities.

7) TRANSFERS TO COUNTRIES OUTSIDE THE EU/EEA

We will transfer your personal data to countries outside the EU/EEA.

We are based in Denmark so your data will be processed in Denmark. Some of the recipients we have described in section 6 above, and to whom we disclose your personal information, are based outside Denmark in places like Canada, Canada Ireland, Philippines, Poland, Romania, UK, and the US. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

8) RETENTION OF YOUR PERSONAL INFORMATION

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the patentrenewal.com services, you can request that we erase your personal information and close your patentrenewal.com account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

9) AUTOMATED DECISIONS

We will use automated decision-making in order to provide the highest quality of service. The overall logic is to automate tasks that doesn’t require human interference.

10) MANDATORY INFORMATION

The information marked with * is mandatory. The consequence of not giving the information is that we do not have the sufficient amount of information in order to process our service.

11) YOUR RIGHTS

In general, you have the following rights:

  • You have the right to request access to and rectification or erasure of your personal data.
  • You also have the right to object to the processing of your personal data and have the processing of your personal data restricted.
  • In particular, you have an unconditional right to object to the processing of your personal data for direct marketing purposes.
  • If processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdraw your consent.
  • You have the right to receive your personal information in a structured, commonly used and machine-readable format (data portability).
  • You may always lodge a complaint with a data protection supervisory authority, e.g. The Data Protection Agency

There may be conditions or limitations on these rights. It is therefore not certain for example you have the right of data portability in the specific case – this depends on the specific circumstances of the processing activity.

‍