InQLABS headquartered in the United Kingdom with the APAC regional office in Malaysia, specializes in innovative solutions in the biotech and animal health industry. Part of their services includes providing IP-related services to their clients. Initially, they were partnering with one of the largest IP management providers, who were in charge of managing InQLABS' clients' patent portfolio renewals.

The challenge

Eventually, as the size of their clients' patent portfolio was continuously growing, their IP provider was unable to offer them competitive pricing, and they began to encounter unexpected additional costs as well that meant a significant burden for their finances.

Additionally, while customer service was acceptable, InQLABS sometimes had to escalate issues to get the necessary attention. This prompted them to search for a more affordable solution with more engaging customer support. Although their previous provider's platform was sufficient, the rising costs was a significant pain point that they needed to imminently address.

“As our portfolio grew, we needed better pricing for us and for our clients as well. With our previous provider, we could not receive competitive pricing, which was a pitfall for us and also meant an issue for our clients.”

Why PatentRenewal.com?

InQLABS first became aware of PatentRenewal.com a few years before switching, and eventually, receiving a price comparison and positive interactions with PatentRenewal.com's team convinced them to initiate the transition. 

The price comparison provided by our team clearly outlined the cost savings they could achieve by changing providers. It included a detailed breakdown of fees across various jurisdictions, comparing InQLABS' previous provider's charges for official fees, service fees, transaction costs, local agent fees, and any hidden costs such as administrative fees.

“After our internal review, we decided to give it a go based on the great offerings. They listened to our concerns regarding the onboarding and proactively engaged where it was needed.”‍


While their decision was predominantly based on the cost savings itself, they were also impressed by PatentRenewal.com’s helpful approach in helping them to get the transition ready. 

Being constantly available and always providing them with all the necessary information, PatentRenewal.com’s team proved to InQLABS that the new setup would fulfill all the company's needs, which eventually prompted them to switch.

‍“When we reviewed PatentRenewal.com’s functionalities and features, we realized they had more than we expected which also really helped to shape our decision. The savings on our clients’ patent annuities were around 30-40%, which is substantial." 

The solution

After a smooth and efficient onboarding process, InQLABS quickly became confident with the PatentRenewal.com platform. The intuitive interface made it easy for them to navigate through various features, enabling their team to manage renewals for their clients with minimal effort. 

They also found that PatentRenewal.com’s platform performed above their expectations by providing additional features their previous provider could not cater to. These features reduced their previously experienced complexities and enabled them to manage their clients’ IP portfolios like never before.

Some of these key advantages include:

  • User-friendliness: InQLABS found the PatentRenewal.com platform intuitive and easy to navigate with clarity and where they could find all functionalities.
  • Renewal fee cost projections: They found this feature quite useful in communicating with their clients about upcoming costs and project costs for internal reporting.
  • Payment confirmations: They were particularly impressed with how easily they could access any renewal-related document or information.‍
‍“Payment confirmations and every needed document are easily accessible without us having to engage with anyone." 
  • Giving instructions: On the platform they found the overall management of renewals more straightforward and easy to use
‍“The platform allows us to select individually how we would like to go forward with every one of our cases, helping us greatly in managing our clients’ IP renewals" 
  • Responsive customer service: The customer service team is highly responsive, ensuring that any concerns or questions are quickly addressed
‍“The customer service is very responsive. They listen to our concerns and cater the platform to suit our needs." 


By streamlining their IP management processes, they could save a great amount of time and resources for their clients as well.

‍“The platform itself is even more suited to our needs because we can get a lot of information and data without having to write an email or spend our time on it." 

Summary

InQLABS’ transition to PatentRenewal.com has led to significant cost savings, streamlined operations, and an improved overall IP management experience. The combination of a responsive customer support team and a highly functional platform made PatentRenewal.com a strategic partner for InQLABS.

‍“They made our operations a lot easier with a number of new functionalities, and their colleagues are constantly available, on top of the savings that we achieved by changing providers." 


While they experienced considerable advantages for their own internal processes, it also saved a lot of time and monetary resources for their clients as well. By streamlining their IP management processes into a centralized platform, eliminating unnecessary expenses, and automatizing their clients’ patent renewals to the fullest extent possible, InQLABS achieved a great impact on managing their clients’ portfolios.

If you are an intellectual property provider like InQLABS and have experienced issues with maintaining a consistent renewal experience for your clients, you are in the right place! We could not only help you reduce your workload by eliminating unnecessary tasks and streamlining your IP renewal processes but could also offer you significant savings in the process.


Contact us today for a free price comparison, or book a meeting with one of our experts to learn more about our solution and how we could help you and your clients optimize your IP renewal processes.